Zamtel Customer Service Centre at Waterfalls Mall

Project Objective

The refurbishment of the Zamtel Customer Service Centre at Waterfalls Mall is designed to modernize and enhance the functionality, aesthetics, and efficiency of the facility. The project focuses on creating a welcoming, professional, and operationally optimized environment for both staff and customers, ensuring it aligns with Zamtel’s brand identity and service excellence standards.

Scope of Work

The project encompasses the rehabilitation of the 140m² service centre, with detailed tasks focusing on structural, functional, and visual improvements.

1. Interior Works

• Porcelain Tiling:

  • Replacement of existing flooring with high-quality porcelain tiles to improve durability, aesthetics, and ease of maintenance.
  • Precise alignment and leveling to ensure a professional finish, suitable for high-traffic areas.

• Painting:

  • Smooth plastering and painting of walls and ceilings with high-quality paint, using Zamtel’s corporate colors to reinforce branding.
  • Application of protective coatings for long-lasting finishes and resistance to wear and tear.

• Counter Installation:

  • Fabrication and installation of modern service counters, designed for ergonomic efficiency and customer engagement.
  • Integration of necessary features, such as cable management systems and built-in storage for seamless operations.

• Construction of Dry Walls:

  • Installation of drywall partitions to reconfigure the space into designated areas such as customer interaction zones, back offices, and storage areas.
  • Application of soundproofing materials where necessary to enhance privacy and reduce noise.

2. Aluminium Works

• Doors and Windows:
  • Installation of sleek and durable aluminium-framed glass doors and windows to enhance natural lighting and maintain a modern aesthetic.
  • Incorporation of secure locking mechanisms and smooth-operating systems for functionality and safety.
• Partition Frames:
  • Use of aluminium profiles for partitioning, ensuring lightweight yet sturdy construction.

3. Electrical Installations

• Lighting Systems:
  • Installation of energy-efficient LED lighting to improve visibility and create a welcoming atmosphere.
  • Strategic placement of fixtures for even illumination and reduced shadows.
• Power Outlets and Wiring:
  • Upgrading of electrical wiring and installation of sufficient power outlets to meet operational demands.
  • Ensuring all systems comply with safety standards and are adaptable for future technological upgrades.

Expected Outcomes

The refurbishment will deliver a modernized Zamtel Customer Service Centre with:

1. Enhanced Aesthetic Appeal: A visually appealing environment aligned with Zamtel’s corporate identity, improving brand recognition and customer satisfaction.
2. Improved Customer Experience: Functional spaces and well-designed counters to facilitate seamless service delivery.
3. Efficient Space Utilization: Optimized layout with dedicated zones for specific functions, ensuring smooth customer and staff interactions.
4. Durability and Sustainability: Use of high-quality materials like porcelain tiles and aluminium ensures long-term performance with minimal maintenance.
5. Energy Efficiency: LED lighting and modern electrical installations contribute to reduced operational costs.

Conclusion

The rehabilitation of the Zamtel Customer Service Centre at Waterfalls Mall is a strategic investment in enhancing customer service delivery and operational efficiency. The upgraded facility will serve as a flagship service point, embodying Zamtel’s commitment to innovation, professionalism, and customer satisfaction.